• Contact information: Your name, email address, telephone number, billing address, shipping address, and business information. 

• Account information: Your username, password, account preferences, purchase history, and wholesale or vendor account information. 

• Transaction information: Products or services purchased, payment status, billing details, delivery information, returns, and exchanges. Payment card information may be collected and processed directly by our payment processors. 

• Communications: Information you provide when contacting us, submitting a form, requesting customer support, participating in a promotion, or communicating with us by email, telephone, or text message. 

• SMS information: Your mobile telephone number, SMS opt-in status, consent records, message history, and related messaging preferences. 

• Website and device information: Your IP address, browser type, device type, operating system, referring website, pages viewed, links selected, and other information collected through cookies and similar technologies. 

• Information from service providers: Information received from Shopify, payment processors, delivery providers, analytics providers, advertising platforms, and other companies that help us operate our business. 
  
  

2. How We Use Information

We may use personal information to:

•       Process, fulfill, deliver, and manage orders.

•       Create and maintain customer, wholesale, or vendor accounts.

•       Provide estimates, installation services, warranty assistance, and customer support.

•       Communicate about purchases, deliveries, applications, events, account activity, and service updates.

•       Operate our SMS program when you have provided the required consent.

•       Send marketing communications where permitted by law and consistent with your communication preferences.

•       Personalize and improve our website, products, services, and customer experience.

•       Detect fraud, protect our customers and systems, and maintain website security.

•       Maintain business records and comply with legal, tax, accounting, and regulatory obligations.

•       Enforce our policies and protect our rights, property, customers, employees, and business.

Consent to receive marketing text messages is not a condition of purchasing any product or service from The Gardens Nursery.

3. SMS and Mobile Information

When you expressly opt in to our SMS program, we may use your mobile number to send the types of messages described at the time of enrollment. Depending on the program, messages may include account or application updates, order and delivery information, event notifications, logistics coordination, service announcements, market updates, or promotional messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information may be provided to subcontractors and service providers solely to support our text messaging program, such as platform providers, telecommunications providers, and customer-service providers.

All categories of information described in this Privacy Policy exclude text messaging originator opt-in data and consent. Text messaging opt-in data, consent records, and related mobile information will not be sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes.

Your SMS consent applies only to The Gardens Nursery and is not transferable to another company.

You may opt out at any time by replying STOP to a message from us. After you send STOP, we may send one final message confirming your opt-out. You will then receive no additional SMS messages unless you enroll again.

For assistance, reply HELP, email sales@thegardensnursery.com, or call 1-352-567-6350.

Message and data rates may apply. Message frequency varies. Carriers are not liable for delayed or undelivered messages.

4. How We Disclose Information

We may disclose personal information when reasonably necessary to:

•       Shopify and other providers that host and operate our website.

•       Payment processors that securely process transactions.

•       Shipping, delivery, installation, and fulfillment providers.

•       Technology, website hosting, analytics, fraud prevention, security, accounting, and customer-support providers.

•       Professional advisers, such as attorneys, accountants, insurers, and auditors.

•       Government authorities or other parties when required by law, legal process, or a valid governmental request.

•       A successor organization in connection with a merger, acquisition, financing, reorganization, bankruptcy, or sale of business assets.

These providers may access personal information only as reasonably necessary to perform services for us or comply with applicable law.

The SMS and mobile information restrictions in Section 3 apply to every disclosure described in this Privacy Policy. Mobile opt-in information and SMS consent will not be disclosed to third parties or affiliates for their marketing or promotional purposes.

We do not sell or rent SMS opt-in information, SMS consent records, or mobile telephone numbers.

5. Cookies and Website Analytics

We and our service providers may use cookies, pixels, and similar technologies to operate the website, remember preferences, understand website usage, improve performance, prevent fraud, and measure our communications.

You can control certain cookies through your browser settings or any privacy-preference tools provided on our website. Disabling cookies may affect the operation of certain website features.

Our online store is hosted by Shopify. Information submitted through the store may be processed by Shopify to provide and improve its services. Additional information is available in the Shopify Consumer Privacy Policy at https://www.shopify.com/legal/privacy/consumers.

6. Your Choices and Privacy Requests

Depending on your location and applicable law, you may have the right to:

•       Request access to the personal information we maintain about you.

•       Request correction of inaccurate information.

•       Request deletion of personal information.

•       Obtain a copy of certain personal information.

•       Withdraw consent where processing is based on consent.

•       Opt out of certain marketing communications.

To submit a privacy or deletion request, contact us at:

•       Email: sales@thegardensnursery.com

•       Telephone: 1-352-567-6350

•       Mail: The Gardens Nursery, 9535 Fort King Road, Dade City, FL 33525

Please include sufficient information for us to identify you and understand your request. We may need to verify your identity before completing a request. Certain information may be retained when required for legal compliance, transaction records, fraud prevention, dispute resolution, or other lawful business purposes.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

7. Communication Preferences

You may unsubscribe from promotional emails by using the unsubscribe link included in those messages. Even after unsubscribing from marketing emails, you may continue to receive non-promotional communications concerning orders, accounts, warranties, deliveries, or other transactions.

To stop SMS messages, reply STOP. Email unsubscribe requests do not automatically opt you out of SMS messages, and SMS opt-out requests do not automatically unsubscribe you from email.

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

No method of electronic transmission or storage is completely secure. Therefore, although we work to protect personal information, we cannot guarantee absolute security.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing products and services, maintaining business and transaction records, resolving disputes, preventing fraud, enforcing agreements, and complying with legal obligations.

SMS opt-out records may be retained to ensure that your opt-out preference continues to be honored.

10. Children's Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can review and, where appropriate, delete the information.

11. Third-Party Websites

Our website may contain links to websites or services operated by other organizations. We are not responsible for the privacy, security, or content of third-party websites. We encourage you to review their privacy policies before providing information.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices, technology, services, or legal obligations. We will post the revised policy on this page and update the "Last updated" date.

13. Contact Us

For questions, complaints, privacy requests, or deletion requests, contact:

The Gardens Nursery
9535 Fort King Road
Dade City, FL 33525
Email: sales@thegardensnursery.com
Telephone: 1-352-567-6350